iSi North America, the US subsidiary of the 200 year old iSi Group, announced the total recall of the Twist n Sparkle home beverage carbonation system. The recall, conducted in cooperation with the US Consumer Product Safety Commission (CPSC), was prompted by reports of nine recent incidents in which the Twist n Sparkle plastic bottle, produced by an outside subcontractor, burst during normal use. In a few cases, there were minor injuries to the persons operating the product. Upon immediate investigation, iSi North America identified a potential safety hazard in the bottle design in the initial production run of the plastic bottles used to house the carbonation process of the Twist n Sparkle device. The design of the bottle structure itself may compromise the integrity of the product. Although the design has been changed for subsequent runs, iSi North America considers public safety paramount and therefore is instituting the total recall.
The recall includes the Twist n Sparkle Starter Set (models 1005, 1005-12, 1005-BJ, 1005-QVC) and the Twist n Sparkle Bottle Set (models models 1006-00 and 1006-12.)
Twist n Sparkle Consumer Information
Consumers should immediately stop using the recalled products and promptly return them either to iSi or to the place of purchase. Consumers who prefer to return the product(s) to iSi should contact iSi at (800) 645-3595 with proof of the purchase. Return of the product and refund of the purchase price will be made at iSi’s expense. Consumers who prefer to return the product to the place of purchase should have proof of purchase and return the product to the store where purchased to receive either a refund or credit at the seller’s option. Consumers who do not know the seller, for example, if received as a gift, should call iSi at (800) 645-3595 for instructions.
Additionally, the public is urged to notify those they know who may have a Twist n Sparkle in their possession to follow the steps outlined in the recall.
The CPSC, in their official announcement of the recall, has stated, “Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.”
iSi North America adds, “We apologize to our customers and urge all to comply with the recall. We are firmly committed to consumer safety and urge your immediate cooperation.”
For more information regarding the recall, consumers should call (800) 645-3595 –available 24-hours a day, seven days a week – or visit www.twistnsparkle.com.
Founded in Vienna in 1811, iSi is the world’s largest manufacturer of cream and food whippers, soda siphons, and the respective chargers. Since the launch of its US subsidiary in 1977, iSi North America has been a leader and innovator in the fields of modern gastronomy and gas charger technology. The company stands by its 200-year commitment to professional-grade products and those who use them.
The recall only involves the Twist n Sparkle product, all other iSi products including Cream Whippers and Gas Chargers are NOT affected by this recall.
This event demonstrates how any company can experience production issues. It is important to see is how the company responds both to the problem once detected and then how quickly the issue is resolved. I think in both cases, iSi has responded well and has given the consumer every reason to have complete confidence in iSi products.